This section describes the refund policy at Mudfish Networks. We accepts any refund requests only if:
The transaction is completed within last 1 week.
Or the refund request for the balance if your payment date is passed over 1 week.
If your payment (transaction unit) is over KRW 10,000 (around $8.28 USD) and you used more than 60%.
If your payment (transaction unit) is less than KRW 10,000 (around $8.28 USD) and you used more than 80%.
To ask the balance refund, you should create the Paypal invoice and send it to email@example.com email. For details about how to create Paypal invoice, please check the following link:
How to request
Please mark the refund request at 'Credit -> Payment History' menu or leave your refund request at Mudfish Forums.
All transactions are refunded by PG (Payment Gateway) company so for most of cases you'll get the email notification when the refund is completed.
Apple In-App Refund
If you bought a mudfish credits via iPhone/iPad In-App purcharse or encountered a problem, please contact to Apple to ask the refund because they don't provide a refund feature for app sellers.
For details, please check https://support.apple.com/en-us/HT204084 link
If you paid with bitcoin, we're not accepting the refund request to bitcoin address. Please send the paypal invoice to firstname.lastname@example.org email address.