Skip to main content

Refund Policy

This section describes the refund policy at Mudfish Networks. We accepts any refund requests only if:

  • The transaction is completed within last 1 week.

  • Or the refund request for the balance if your payment date is passed over 1 week.

    • If your payment (transaction unit) is over KRW 10,000 (around $8.28 USD) and you used more than 60%.

    • If your payment (transaction unit) is less than KRW 10,000 (around $8.28 USD) and you used more than 80%.

    To ask the balance refund, you should create the Paypal invoice and send it to chloe0528@nate.com email. For details about how to create Paypal invoice, please check the following link:

How to request​

Please mark the refund request at 'Credit -> Payment History' menu or leave your refund request at Mudfish Forums.

Refund Processing​

All transactions are refunded by PG (Payment Gateway) company so for most of cases you'll get the email notification when the refund is completed.

Apple In-App Refund​

If you bought a mudfish credits via iPhone/iPad In-App purcharse or encountered a problem, please contact to Apple to ask the refund because they don't provide a refund feature for app sellers.

For details, please check https://support.apple.com/en-us/HT204084 link

Bitcoin Refund​

If you paid with bitcoin, we're not accepting the refund request to bitcoin address. Please create Paypal invoice and send it to chloe0528@nate.com email address. For details about how to create Paypal invoice, please check the following link: