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FAQ (Frequently Asked Questions)

I verified my login, but the app still asks for verification.​

The public IP address used to verify your login on the website must match the public IP address used for the login attempt in the Mudfish app.

  • If iCloud Private Relay is enabled in Safari, turn it off and try again. It can change the public IP address used by the browser.
  • Try another browser as well.

The tunnel automatically getting disconnected!​

When this issue happens, please check that Mudfish app is crashed or not as follows:

  • Opens 'Settings -> Privacy & Security -> Analytics & Improvements' menu.

  • At there, opens 'Analytics Data' menu. It'll show the crash logs happened on the iOS phone and sorted alphabetically. Scroll down a little bit and try to find 'Mudfish' something.

  • If there's an entry, it means there was a crash of Mudfish app and the filename points the timestamp.

To analyze the issue, please send .ips file of Mudfish app to support@loxch.com email.

Do I need to equip a game item from Mudfish Cloud VPN for PC?​

No. The item and configuration settings are not shared between Mudfish Cloud VPN for PC/Desktop and Mudfish App for iOS.