Troubleshooting GamePing
If an error persists, note the message on the screen and work through the steps below. For measurement problems, use Report a problem on the measurement screen to include the game and server information from that test.
Games or destinations will not load
You may see Could not load games. Check your connection and try again. or Could not load destinations. Check your connection and try again.
- Check that you can open an ordinary website in your browser.
- Select Retry in the app's error message.
- If it still fails, wait a while and reopen the app.
- If the same error keeps occurring, use ☰ → Report a problem to send the error message and describe what happened.
Problem reports also include recent errors encountered while loading the game list.
I cannot find a game or server
- Clear any previous search with the × button in the search field.
- Search again using part of the game name or an alternative spelling.
- To search by region, use ☰ → Destinations.
No servers available means the selected game's server list is empty. If Item not found. or Destination not found. appears, return to the game library and select again.
If you still cannot find it, report the problem with the game name and the server region you want. You cannot add server addresses manually in the app.
Current ping shows — and measurements fail
- Check the error after Measurement failed: below Current ping.
- Test another server for the same game.
- If every server fails, check your internet connection. If possible, compare using another Wi-Fi network or a mobile data connection.
- On a managed network, such as at a workplace or school, ask the administrator whether measurement traffic is restricted.
If only some servers fail, those servers may not respond to test requests or may be temporarily unreachable. A failed measurement alone does not mean the entire game service is down.
If the problem continues, select Report a problem directly on the measurement screen to send the error and test results. Restarting the app or leaving that screen before reporting discards the direct ping history from that test.
VPN route estimates do not appear
Direct connection ping and Estimated routes with Mudfish VPN work independently. Direct ping readings may still appear even if route estimates cannot be retrieved.
| Message | What to try |
|---|---|
| Calculating optimal path... | Wait for the calculation to finish. |
| Could not calculate routes. Please try again. | Select Retry beside the message. |
| No routes available. | Wait a while, then select the same server again. |
| Shortest path calculation results are unreliable | Check again later instead of relying on the estimates. |
If you just opened the app, check the game library to see whether relay tests are still running. Select the server again after they finish. Even if routes appear normally, the ○○% lower estimated ping comparison is only shown when there is a valid estimate better than the direct connection.
GamePing looks fine, but my game still lags
First check that the game and server region selected in GamePing match where you actually play. The game's ping measurement may use a different server or method. Look at sudden changes in the graph and failed measurements as well as the average.
Stuttering graphics or low frames per second (FPS) can have other causes, such as your device's processing performance. Simply running GamePing will not fix those problems.
The app slows down or cannot load settings
If you greatly increased Concurrent ping tests, change it back to the default of 5 or lower in Settings, then restart the app.
If Could not load settings. keeps appearing or the app will not start, contact the Mudfish Forums. Include your device, operating system, GamePing version, and the error shown on the screen.